Legal

Grievance Redressal

How to raise a complaint or report content, and how quickly we respond.

Version 1.0Effective 2 Nov 2026

Vallume (Global) Legal and AI has a Grievance Officer to handle complaints about the Platform, as required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.

1. Grievance Officer

Name: [Name of Grievance Officer]
Designation: Grievance Officer
Email: legal@vallume.com
Phone: +919861222844
Address: Vallume (Global) Legal and AI, Company Address here
Hours: Monday to Friday, 10:00 to 18:00 IST, except public holidays

2. What you can raise

  • problems with a purchase, booking, refund or payment;
  • conduct of an advocate, instructor or other user;
  • content that breaks our Community Guidelines or the law;
  • infringement of your copyright, trademark or other rights;
  • how we handle your personal data, or a request to exercise your data rights;
  • a decision we took about your account or content that you want reviewed.

3. How to file a complaint

Email the Grievance Officer with:

  • your name and the email or phone number of your Vallume account;
  • a description of the problem, with order numbers, booking IDs or links to the content concerned;
  • for infringement claims: proof that you own the right, and a statement that the use is not authorised;
  • what outcome you are asking for.

4. Timelines

  • We acknowledge every complaint within 24 hours.
  • We resolve complaints within 15 days of receipt.
  • Complaints about content that exposes a person's private area, shows them in full or partial nudity or in a sexual act, or impersonates them, are acted on within 24 hours.
  • Requests to remove other unlawful content are acted on within 72 hours where the law requires.

5. If you are not satisfied

If we do not resolve your complaint to your satisfaction, you may approach:

  • the Grievance Appellate Committee constituted under the IT Rules, for decisions on content and accounts (gac.gov.in);
  • the National Consumer Helpline (1915, consumerhelpline.gov.in) or the consumer commission, for consumer disputes;
  • the Data Protection Board of India, for personal data grievances, after first raising them with us.