This policy explains when you can cancel a purchase on Vallume and get your money back. It forms part of our Terms of Use. It does not limit any right you have under the Consumer Protection Act, 2019.
1. Courses
- You can request a full refund of a course within 7 days of payment, as long as you have completed less than 20% of the course.
- Request it from My orders in your account. Eligibility is checked automatically and shown before you submit.
- After a refund, your access to the course ends and any certificate earned for it is withdrawn.
- We may refuse refunds where we see abuse, such as repeated buy-and-refund of courses or downloading most of a course's materials.
- Free courses and courses received through a promotion or bundle may not be refundable, as stated at the time of purchase.
2. Consultations with advocates
- Cancelled by you at least 24 hours before the scheduled time: full refund.
- Cancelled by you less than 24 hours before, or if you do not join: no refund, because the advocate has reserved the time.
- Cancelled or missed by the advocate, or a session that could not take place because of a fault on our Platform: you can choose a full refund or a free reschedule.
- Rescheduling is free if done at least 24 hours before the session and the advocate has another slot.
3. Legal services
For services with a fixed scope (for example drafting, registration or compliance work), you can cancel for a full refund before work has started. Once work has started, a refund is limited to the part of the work not yet done, as agreed with the advocate or with Vallume. Government fees, stamp duty and third-party charges already paid on your behalf are not refundable.
4. Vallume GPT plans
- Subscriptions can be cancelled at any time; cancellation stops the next renewal and you keep access until the end of the paid period.
- Payments for a period already started are not refunded, except where a technical fault on our side prevented you from using the plan.
- If you were charged for a renewal you did not intend and have not used the plan since, write to us within 7 days of the charge for a refund.
5. Wallet balance and credits
Money added to your wallet and purchased credits can be used across the Platform. They are not refundable to your bank account once used. Unused wallet top-ups can be refunded on request within 30 days of adding them. Promotional or free credits have no cash value and are never refundable.
6. How refunds are paid
- Approved refunds go back to the original payment method through Razorpay, or to your Vallume wallet if you choose.
- We start the refund within 3 working days of approval. Banks and card networks usually take 5–10 working days to show it.
- Coupon discounts are not refunded as cash; you receive what you actually paid.
7. Failed or duplicate payments
If money was deducted but the order failed, or you were charged twice, it is reversed automatically, usually within 5–7 working days. If not, write to us with the transaction reference.
8. Contact
For refund questions email legal@vallume.com or call +919861222844. If you are not satisfied with our answer, use our Grievance Redressal process.